Terms & Conditions

FareClue operates as an independent travel agency and travel booking intermediary.

FareClue assists customers in researching, comparing, quoting, and arranging travel services using information, fares, and inventory obtained through third-party travel suppliers, global distribution systems, consolidators, affiliate partners, and other third-party service providers.

FareClue does not own, operate, or control aircraft or airline flight operations.

Airlines and other travel suppliers are independently responsible for the operation and provision of their respective travel services, including flight schedules, aircraft, baggage policies, cancellations, delays, schedule changes, and other carrier-specific matters.

FareClue does not represent itself as an airline or as an official website of any airline.

FareClue may display airline names, logos, trademarks, service marks, aircraft images, and other airline-related identifiers on the Site.

All such third-party intellectual property remains the property of its respective owner.

References to airline names, logos, and other marks are used for identification, informational, travel comparison, quotation, and booking-assistance purposes.

The display of an airline name or logo does not mean that the airline:

• Owns FareClue;
• Operates FareClue;
• Sponsors FareClue;
• Endorses FareClue;
• Has approved FareClue;
• Has authorized FareClue; or
• Is otherwise affiliated with FareClue.

FareClue does not claim ownership of third-party airline trademarks, logos, or other intellectual property.

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Site or request travel services through FareClue.

If a booking includes a minor, the booking and associated information must be provided or authorized by the minor’s parent, legal guardian, or another authorized adult.

FareClue may provide forms through which users submit information regarding their intended travel.

Submitting a form does not itself constitute a confirmed booking.

After receiving your inquiry, FareClue may contact you using the contact information provided by you to:

• Clarify your travel requirements;
• Search available travel options;
• Provide fare information;
• Provide a quotation;
• Discuss available itineraries;
• Explain applicable travel conditions; or
• Assist with a requested booking.

A travel inquiry remains subject to availability and confirmation.

Fares and prices displayed on the Site or communicated during the inquiry process may change before a booking is finalized.

Travel prices can be affected by:

• Airline pricing;
• Fare-class availability;
• Demand;
• Taxes;
• Government charges;
• Airport charges;
• Surcharges;
• Currency fluctuations; and
• Other supplier or market conditions.

Any fare displayed on the Site should not be interpreted as an unconditional guarantee that the same fare will remain available.

The final price applicable to a booking will be communicated before the applicable payment is processed.

A quotation provided by FareClue is subject to the terms stated in the quotation and the availability of the underlying travel service.

Unless expressly stated otherwise, a quotation does not guarantee that the quoted fare or itinerary will remain available indefinitely.

FareClue may need to reconfirm availability and pricing before finalizing a booking.

A booking is not considered final solely because a customer has submitted a lead form or received an initial quotation.

A booking becomes confirmed only after the applicable booking process has been completed and confirmation has been provided by FareClue or the relevant travel supplier.

Where applicable, the booking may remain subject to the airline or supplier’s acceptance and confirmation.

You are responsible for ensuring that information supplied to FareClue is accurate and complete.

This includes, where applicable:

• Passenger names;
• Dates of birth;
• Travel dates;
• Destinations;
• Passport information;
• Contact information;
• Travel-document information; and
• Other information required to complete a booking.

Airlines and travel suppliers may impose fees, restrictions, or other consequences for incorrect passenger information.

FareClue is not responsible for consequences resulting from inaccurate or incomplete information supplied by the customer.

Where a booking proceeds to payment, the customer agrees to pay the amount communicated and agreed upon before the transaction is processed.

Payment may be processed through FareClue or an applicable third-party payment provider, depending on the transaction.

By authorizing a payment, you confirm that you are authorized to use the applicable payment method.

FareClue may require payment confirmation before finalizing or issuing a travel booking.

FareClue may charge service or transaction fees in connection with certain travel services.

Where applicable, any FareClue service fee will be communicated before the applicable payment is finalized.

Service fees may be separate from the airline’s fare, taxes, government charges, supplier fees, or other travel-related charges.

Unless otherwise required by applicable law or expressly stated at the time of purchase, service fees associated with a processed booking may be non-refundable.

Travel services arranged through FareClue may be subject to the terms, conditions, fare rules, restrictions, and policies of the applicable airline or travel supplier.

These may include rules concerning:

• Baggage;
• Seat selection;
• Check-in;
• Ticket validity;
• Changes;
• Cancellations;
• Refunds;
• Name corrections;
• No-shows;
• Travel documents;
• Fare differences; and
• Other restrictions.

Customers are responsible for reviewing applicable airline and supplier rules before completing travel.

Cancellation, change, and refund rights depend on the applicable fare rules and the policies of the airline or travel supplier.

Some fares may be:

• Non-refundable;
• Non-changeable;
• Subject to change fees;
• Subject to fare differences; or
• Subject to other restrictions.

A request submitted to FareClue does not automatically guarantee a cancellation, change, or refund.

Customers should contact FareClue as soon as possible when requesting a change or cancellation because airline and supplier deadlines may apply.

Where a refund is permitted, processing may depend on the applicable airline, supplier, payment provider, and applicable fare rules.

FareClue service fees may be non-refundable once the applicable booking service has been processed, except where otherwise required by applicable law.

Airlines control their flight operations and may change:

• Flight schedules;
• Departure times;
• Arrival times;
• Aircraft;
• Routes;
• Connections;
• Seats; or
• Other operational details.

Flights may also be delayed, cancelled, diverted, or otherwise disrupted.

FareClue does not control airline operations and cannot guarantee that a flight will operate according to the original itinerary.

Where FareClue receives information concerning a schedule change or other disruption, we may assist customers in communicating with or obtaining available options from the relevant airline or supplier.

Customers are responsible for ensuring that they possess valid travel documents and satisfy applicable entry, transit, immigration, visa, passport, health, and other requirements.

Requirements may vary depending on:

• Nationality;
• Destination;
• Transit location;
• Travel purpose;
• Passport;
• Residency status; and
• Applicable government regulations.

FareClue does not guarantee admission into any country or territory.

Customers should independently verify applicable requirements with the relevant government authorities and travel providers before departure.

FareClue relies on third-party providers in connection with travel-related services.

These may include:

• Airlines;
• Global distribution systems;
• Travel consolidators;
• Affiliate partners;
• Payment providers;
• Travel suppliers; and
• Other third-party service providers.

Third-party services may be subject to separate terms and conditions.

FareClue does not control the independent operation, policies, or performance of third-party providers.

The Site may contain links to third-party websites.

These may include airline websites, travel suppliers, payment services, affiliate websites, and other external resources.

FareClue does not control third-party websites and is not responsible for their:

• Content;
• Accuracy;
• Availability;
• Security;
• Privacy practices;
• Terms; or
• Services.

Accessing a third-party website is at the user’s own discretion and subject to the applicable third party’s terms.

FareClue attempts to provide useful and accurate travel information but does not guarantee that all information on the Site will always be:

• Complete;
• Accurate;
• Current;
• Error-free; or
• Continuously available.

Travel information may change without notice.

This includes fares, availability, schedules, baggage information, routes, travel times, and other travel-related information.

You agree to use the Site only for lawful purposes.

You must not:

• Submit false or fraudulent information;
• Make bookings using unauthorized payment methods;
• Attempt to circumvent Site security;
• Interfere with Site operations;
• Introduce malicious code;
• Scrape or systematically extract Site content without authorization;
• Misuse FareClue services;
• Attempt to access restricted systems;
• Use the Site to violate applicable laws; or
• Infringe the rights of FareClue or any third party.

FareClue may restrict or terminate access where it reasonably believes the Site is being misused.

The FareClue name, website design, original content, graphics, software, logos, and other materials created or owned by FareClue are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, transmit, sell, or create derivative works from FareClue-owned content without prior written authorization.

Third-party airline names, trademarks, logos, photographs, aircraft images, and other third-party materials remain the property of their respective owners.

FareClue does not claim ownership of such third-party intellectual property.

Your use of the Site and submission of personal information are subject to FareClue’s Privacy Policy.

The Privacy Policy explains how FareClue collects, uses, stores, and shares personal information.

By using the Site, you acknowledge that you have reviewed the applicable Privacy Policy.

Where you provide the applicable consent, FareClue may contact you regarding promotional offers, fare alerts, travel opportunities, newsletters, SMS communications, or other marketing communications.

You may opt out of promotional communications using the applicable unsubscribe mechanism or by replying “STOP” to promotional SMS messages.

Opting out of marketing communications does not necessarily prevent FareClue from contacting you regarding an existing inquiry, booking, payment, cancellation, refund, or other transaction-related matter.

To the maximum extent permitted by applicable law, the Site and information provided through FareClue are provided without warranties except where expressly required by law.

FareClue does not guarantee that:

• The Site will always be available;
• Displayed fares will remain available;
• Travel services will operate without interruption;
• Third-party information will always be accurate;
• A particular airline or travel service will remain available; or
• A requested itinerary will ultimately be confirmed.

Nothing in these Terms is intended to exclude any consumer right or legal protection that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, FareClue shall not be responsible for indirect, incidental, special, consequential, or punitive losses arising from the use of the Site or travel services, including losses resulting from circumstances outside FareClue’s reasonable control.

This may include losses associated with:

• Airline delays;
• Airline cancellations;
• Schedule changes;
• Missed connections;
• Lost baggage;
• Weather;
• Strikes;
• Government actions;
• Airport disruptions;
• Travel-document issues;
• Acts of third-party suppliers; or
• Other events outside FareClue’s reasonable control.

Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law.

FareClue will not be responsible for failure or delay in performing obligations caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, severe weather, strikes, government actions, war, civil disturbances, infrastructure failures, technical failures, telecommunications failures, public-health emergencies, or actions or failures of third-party travel providers.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Travel Pae Private Limited, FareClue, and their respective personnel from claims, liabilities, losses, damages, costs, and expenses arising from:

• Your violation of these Terms;
• Your misuse of the Site;
• Your submission of false or unauthorized information;
• Your violation of applicable law; or
• Your infringement of the rights of another party.

This provision does not apply to the extent that the relevant claim results from FareClue’s own unlawful conduct or liability that cannot legally be excluded.

The parties will first attempt to resolve any dispute, claim, or disagreement arising from these Terms or the services provided by FareClue through good-faith discussion and mediation.

A party seeking to initiate a dispute should first provide written notice describing the dispute and the relief sought.

The parties will make reasonable efforts to resolve the matter through mediation before commencing arbitration, except where applicable law permits or requires otherwise.

If mediation does not resolve the dispute, the matter may proceed to binding arbitration, subject to applicable law and the applicable arbitration agreement or procedure.

The arbitration will be conducted in accordance with applicable law.

These Terms shall be governed by the laws applicable in Haryana, India, subject to any mandatory consumer-protection or other applicable laws that cannot legally be excluded.

Subject to the dispute-resolution provisions above, the parties agree that Gurugram, Haryana, India shall be the jurisdiction associated with these Terms, to the extent permitted by applicable law.

Nothing in this provision is intended to deprive a consumer of mandatory rights or remedies available under applicable law.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.

The invalid or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permissible.

Failure by FareClue to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.

FareClue may update these Terms from time to time.

The updated Terms will be posted on www.fareclue.com and will include an updated “Last Updated” date.

Where required by applicable law, FareClue will provide additional notice regarding material changes.

Your continued use of the Site following the posting of revised Terms will be subject to the revised Terms to the extent permitted by applicable law.

For questions regarding these Terms, travel inquiries, or customer-service matters, please contact:

FareClue
Operated by Travel Pae Private Limited

A38/2 Kibitu Homes
Sector 49
Gurugram, Haryana 122001
India

Customer Support: Fareclue77@gmail.com

Legal / Privacy / Intellectual Property: info@fareclue.com

Phone: +91 95995 25661

Website: www.fareclue.com