Privacy Policy

Depending on how you interact with FareClue, we may collect the following categories of information.

1.1 Personal Information

This may include:

• Full name
• Email address
• Telephone or mobile number
• Billing address
• Date of birth, where required for a travel transaction
• Other information voluntarily provided through our inquiry or booking forms

1.2 Travel and Booking Information

When you request travel assistance or proceed with a booking, we may collect information such as:

• Departure city and destination
• Travel dates
• Number of travelers
• Passenger information
• Preferred cabin class
• Flight preferences
• Itinerary information
• Frequent-flyer information, where applicable
• Passport or travel-document information where required to complete a booking

We collect only the information reasonably required for the relevant travel service or transaction.

1.3 Payment Information

If a booking proceeds to payment, payment-related information may be collected or processed in connection with the transaction.

Payment card and other payment credentials may be processed through third-party payment processors or financial service providers.

FareClue does not intend to use this Privacy Policy to represent that it directly stores or controls payment-card information where such information is processed by a third-party payment provider.

1.4 Communications

When you communicate with FareClue, we may collect and retain:

• Emails
• Telephone communications
• Chat communications
• SMS communications
• Customer-support correspondence
• Records of communications with our sales or support representatives

Where applicable, communications may be recorded or retained for customer service, quality assurance, transaction management, fraud prevention, and dispute-resolution purposes.

1.5 Technical and Usage Information

When you access www.fareclue.com, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referring pages
• Website interactions
• Cookies and similar technologies
• General usage information

1.6 Marketing Information

Where applicable, we may maintain records relating to your marketing preferences, including:

• Promotional email opt-ins
• Promotional SMS opt-ins
• SMS opt-outs
• Email unsubscribe requests
• Marketing campaign interactions

FareClue may use information collected from or about you for the following purposes.

2.1 Travel Services

To:

• Respond to travel inquiries
• Contact you regarding your submitted travel request
• Search for available flights and travel services
• Compare available fares
• Provide quotations
• Facilitate travel bookings
• Process booking requests
• Communicate booking information
• Assist with changes, cancellations, and refunds
• Provide customer support

2.2 Communications

We may use your contact information to communicate with you regarding:

• Your inquiry
• Requested quotations
• Booking information
• Changes or cancellations
• Customer-service matters
• Transaction-related information

2.3 Marketing

Where you have provided the appropriate consent or where otherwise permitted by applicable law, we may use your information to send:

• Promotional offers
• Fare alerts
• Travel offers
• Newsletters
• Promotional SMS communications
• Other marketing communications

You may opt out of promotional communications as described in this Privacy Policy.

2.4 Website Improvement

We may use technical and usage information to:

• Understand how visitors use our Site
• Improve website functionality
• Improve travel-search and inquiry processes
• Analyze usage trends
• Improve customer experience
• Personalize certain website content

2.5 Fraud and Security

We may process information to:

• Detect potentially fraudulent transactions
• Prevent unauthorized activity
• Protect our Site and systems
• Investigate misuse
• Protect customers, employees, suppliers, and our business

2.6 Legal and Regulatory Compliance

We may use and retain information where reasonably necessary to:

• Comply with applicable legal obligations
• Respond to lawful requests
• Maintain business and transaction records
• Resolve disputes
• Enforce our agreements
• Protect our legal rights

FareClue may disclose information to third parties where necessary to provide our services, operate our business, or comply with applicable law.

These third parties may include:

3.1 Airlines and Travel Suppliers

We may provide relevant customer and travel information to airlines, travel suppliers, consolidators, global distribution systems, affiliate partners, and other providers where necessary to search for, arrange, process, or service a requested travel transaction.

3.2 Payment Providers

Payment-related information may be shared with third-party payment processors, financial institutions, and other providers involved in processing transactions.

3.3 Service Providers

We may share information with service providers supporting:

• Website operations
• Information technology
• Customer support
• Communications
• Data processing
• Business operations

3.4 Marketing and Analytics Providers

Where applicable and permitted by law, information may be shared with marketing and analytics service providers to help us operate, measure, and improve advertising, email, SMS, and other marketing activities.

3.5 Business and Affiliate Partners

Where applicable and where permitted by law, we may share relevant information with business or affiliate partners in connection with requested services or offers.

3.6 Government and Law Enforcement

We may disclose information where required by applicable law, legal process, court order, governmental request, or where reasonably necessary to protect our rights, customers, systems, or property.

3.7 No Sale of Personal Information

FareClue does not sell personal information to unrelated third parties for their own independent marketing purposes without the required consent.

If you choose to receive promotional SMS communications from FareClue, you consent to receiving promotional text messages at the telephone number you provide, subject to the terms presented at the time of signup and applicable law.

Message and data rates may apply.

Consent to receive promotional communications is not a condition of purchasing travel services.

You may stop receiving promotional SMS messages by replying “STOP” to an applicable promotional message.

You may stop receiving promotional emails by using the unsubscribe mechanism included in the applicable email.

Even after opting out of promotional communications, FareClue may continue to send communications that are necessary to service an existing inquiry, transaction, booking, payment, cancellation, refund, or other customer-service matter.

FareClue may use cookies, pixels, web technologies, and similar technologies on www.fareclue.com.

These technologies may be used to:

• Recognize returning visitors
• Maintain website functionality
• Remember certain preferences
• Understand website usage
• Measure website performance
• Analyze visitor activity
• Support relevant advertising and marketing activities

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality or availability of some Site features.

FareClue may provide links to or interact with third-party websites and services, including airline websites, travel suppliers, payment providers, affiliate partners, and other third-party services.

These third parties operate independently of FareClue and may have their own privacy policies and terms.

FareClue does not control the privacy practices of third-party websites or services and is not responsible for their independent privacy practices.

You should review the privacy policies of third-party websites before providing them with personal information.

FareClue retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Whether you have an active inquiry or booking
• The nature of the information
• Customer-service requirements
• Legal and regulatory obligations
• Tax and accounting requirements
• Dispute-resolution requirements
• Fraud-prevention requirements
• Enforcement of agreements and legal rights

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information, subject to applicable legal exceptions
• Request restriction of certain processing
• Opt out of promotional email communications
• Opt out of promotional SMS communications
• Manage certain cookie preferences
• Withdraw consent where processing is based on consent

To submit a privacy request, contact:

Privacy Email: info@fareclue.com

Phone: +91 95995 25661

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal, regulatory, contractual, security, or record-retention requirements.

FareClue takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Depending on the nature of the information and service involved, safeguards may include:

• Access controls
• Encryption for applicable transactions
• Security monitoring
• Restricted access to personal information
• Confidentiality obligations for personnel handling personal information

However, no method of transmission over the Internet or method of electronic or physical storage can be guaranteed to be completely secure.

Accordingly, FareClue cannot guarantee absolute security of personal information.

FareClue serves customers in the United States and may work with airlines, travel suppliers, global distribution systems, payment providers, technology providers, and other service providers that operate in different countries.

As a result, information submitted through FareClue may be transferred to, stored in, or processed in countries other than the country in which you reside.

Where applicable law requires safeguards for international transfers, FareClue will seek to use appropriate safeguards applicable to the relevant transfer.

FareClue’s services are intended for adults and are not directed toward individuals under 18 years of age.

Bookings involving minors must be made or authorized by a parent, legal guardian, or other authorized adult.

FareClue does not knowingly seek to collect personal information directly from children under 18.

If FareClue becomes aware that personal information has been collected from a child without appropriate authorization, FareClue may take reasonable steps to delete such information where required or appropriate.

FareClue acts as an independent travel agency and booking intermediary.

When you request a flight or other travel service, information may need to be provided to the relevant airline, travel supplier, global distribution system, consolidator, affiliate partner, payment provider, or other third party involved in fulfilling your request.

Those third parties may independently process information in accordance with their own privacy policies, terms, contractual obligations, and applicable law.

FareClue does not control the privacy practices of independent airlines and travel suppliers.

FareClue may operate inquiry and lead-generation forms through which customers submit information regarding their desired travel.

When you submit a form, FareClue may use the information you provide to contact you regarding your travel request.

This may include contacting you by:

• Telephone
• Email
• SMS
• Other communication methods provided by you

The purpose of such communications may include providing a quotation, clarifying travel requirements, discussing available options, or assisting with a requested booking.

Customers should not submit sensitive personal information through general inquiry forms unless FareClue specifically requests that information for a legitimate travel-related purpose.

When passport or other travel-document information is required, such information should be provided only through the channel designated for the relevant booking or service.

FareClue may maintain information concerning your interactions with promotional communications, including where applicable:

• Whether you opted in
• Whether you opted out
• Email delivery and engagement information
• SMS delivery and opt-out information
• Promotional campaign interactions

This information may be used to administer marketing preferences, measure campaign performance, and comply with applicable communication requirements.

FareClue may use third-party service providers to support its business operations.

Such providers may perform services relating to:

• Website hosting and technology
• Customer communications
• Travel search
• Booking processing
• Payment processing
• Analytics
• Marketing
• Customer support
• Data management

Where personal information is provided to service providers, FareClue expects such providers to handle information in accordance with their contractual or other applicable obligations and for the purposes for which the information was provided.

FareClue may update this Privacy Policy periodically to reflect changes in its services, information practices, technology, or applicable requirements.

When this Policy is updated, the “Last Updated” date at the beginning of the Policy will be revised.

Where required by applicable law, FareClue will provide additional notice regarding material changes.

Your continued use of www.fareclue.com following the posting of an updated Privacy Policy will be subject to the updated Policy to the extent permitted by applicable law.

If you have questions regarding this Privacy Policy, wish to exercise applicable privacy rights, or have concerns regarding the handling of your personal information, contact FareClue at:

Travel Pae Private Limited
A38/2 Kibitu Homes
Sector 49
Gurugram, Haryana 122001
India

Privacy & Legal Email: info@fareclue.com

Customer Support Email: Fareclue77@gmail.com

Phone: +91 95995 25661

Business Name: FareClue

Legal Entity: Travel Pae Private Limited

Website: www.fareclue.com

Country of Incorporation: India

Jurisdiction: Haryana, India

Registered Location: Gurugram, Haryana, India